1. Company Information
LogoCraft HK Limited
23/F, Tower One, Lippo Centre
89 Queensway, Admiralty
Hong Kong SAR
Email: [email protected]
Phone: +852 3923 8841
2. Information We Collect
We collect the following categories of personal data when you use our services:
| Category | Examples | Purpose |
|---|---|---|
| Account Data | Name, email address, password (hashed) | Account creation & authentication |
| Usage Data | Features used, session duration, design history | App improvement & personalization |
| Device Data | Device model, OS version, IP address, app version | Technical support & analytics |
| Payment Data | Transaction ID, purchase type (processed by Google Play) | Subscription management |
| Communications | Support emails, feedback submissions | Customer support |
3. How We Use Your Information
We use your personal data for the following legitimate purposes:
- Providing, maintaining, and improving the LogoCraft application and services
- Processing subscriptions and in-app purchases via Google Play
- Personalizing your design experience and content recommendations
- Sending service-related notifications and updates
- Responding to customer support requests
- Preventing fraud, abuse, and ensuring platform security
- Complying with legal obligations under applicable law
- Conducting aggregated analytics to improve our product
4. Legal Basis for Processing (GDPR)
Where the GDPR applies, we process your personal data on the following legal bases:
- Contract performance: To provide the services you've subscribed to
- Legitimate interests: To improve our products and prevent fraud
- Consent: For marketing communications and optional analytics
- Legal obligation: To comply with applicable laws and regulations
5. Data Sharing and Third Parties
We do not sell your personal data to third parties. We may share data with:
- Google Play / Google LLC: For payment processing and app distribution
- Analytics providers: Aggregated, anonymized data only (e.g., Firebase Analytics)
- Cloud infrastructure: Securely encrypted storage providers
- Legal authorities: When required by applicable law or court order
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your data within 30 days, unless retention is required by law.
7. Security
We implement industry-standard security measures including:
- TLS/SSL encryption for all data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Strict access controls and employee training
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of your personal data we hold
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Restriction: Request we limit processing of your data
- Objection: Object to processing based on legitimate interests
- Withdraw consent: At any time where processing is based on consent
To exercise any of these rights, contact us at [email protected].
9. Children's Privacy
LogoCraft is rated for users aged 3 and above, but requires account registration which is intended for users 13 years of age or older. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us immediately.
10. International Data Transfers
Your data may be processed in countries outside your jurisdiction, including Hong Kong SAR, South Korea, and the United States. We ensure adequate safeguards are in place in compliance with applicable data protection laws.
11. Cookies and Tracking
Our website uses cookies and similar tracking technologies. Please refer to our Cookie Policy for full details on what cookies we use and how to manage your preferences.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via in-app notification or email at least 30 days before the change takes effect. Continued use of our services constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer:
LogoCraft HK Limited – Privacy Team
23/F, Tower One, Lippo Centre, 89 Queensway, Admiralty, Hong Kong
Email: [email protected]
Phone: +852 3923 8841